15-08-2019 11:12 PM
Hello
Does the Frame 2019 have ambient mode as well as Art mode. It would be good if it had both.
19-11-2019 01:51 PM
19-11-2019 01:53 PM
Are you able to provide us with your TV model and software version and tell us where did you purchase the TV so we can raise this with the relevant department?
19-11-2019 01:58 PM
Hi
I have a UK The Frame 2019.
QE49LS03RAUXXU
I understand that it has art mode not ambient mode but I believe the 2018 model has both and it would be good if the 2019 added ambient mode too.
19-11-2019 02:04 PM
Hi! The model is: QE55LS03RAUXXH, and the sofware version is: T-MSMEDUC-1325.1, B4970101/070204, BT-S. This is the latest Samsug Frame TV model (2019.), and the latest software (no upgrade available) so please raise this with the relevant department.
19-11-2019 02:26 PM
19-11-2019 03:44 PM
I couldn't agree more. Art mode is cool, don't get me wrong (and it's primary function), but I feel I would get more practical use from the Ambient Modes.
it also gives me regret that it seems like every other Samsung QLED can display artwork too. So I ended up with a TV that can only display art - and has a subscription fee, and if you want it to look like a picture you have to shell out additional cash for a cosmetic frame...
19-11-2019 03:46 PM
The real question is can you forward this as some type of suggestion to be added to our TVs, or find out if it's on the roadmap to add? I'm worried that 2020 Is right around the corner and Samsung will start to focus on the new lineup.
I can't see why this couldn't be a firmware update to bring it online with the other Samsung QLED TVs.
28-11-2019 04:51 PM
Same issue with missing Ambient Mode - QN55LS03RAF
29-11-2019 02:55 PM
Samsung, please support the customer that have supported you. I purchased the Frame TV planning on using ART Mode and Ambient Mode. I have an art subscription now it is your turn to support us!
29-11-2019 03:30 PM