22-11-2022 07:53 PM in
I keep getting this message appearing on my Samsung Frame TV and cannot work out how to stop it appearing.
It can sometimes keep flashing up every 2-3 minutes which is annoying.
I'm not adjusting anything on my phone that maybe triggering this to go off
Any ideas on what it might be trying to connect to and how to stop it flashing up?
26-11-2022 10:58 AM in
Can I ask if you have any external devices connected to your TV? If so, if this error message appears on your screen when an external device is connected to your TV via HDMI, it may mean that your HDMI cable is not properly connected, or that input is not being received from the currently selected source. Can you please check any connections at the back and see if they are connected firmly?
26-11-2022 01:40 PM in
26-11-2022 02:48 PM in
Thanks for the quick response @dan1974 . Have you had anything plug in the past and are the TV connectors in contact with something? Does this happen when you are watching a particular channel, or the TV is set to a particular source?
Would you also be able to confirm the TV full model and software version? This information can be found from the TV Settings> Support> About this TV/Contact Samsung.
25-03-2023 09:17 PM in
Me too. Also Bixby problems i.e. he seems to become deaf over time and the microphone button only activates a popup asking to explore Bixby. Not able to give a command. Did a complete reset which resolved the problem temporarily (very time consuming), it's back again along with the device message. Very disappointed with Samsung for that matter.