search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Terrible customer service

(Topic created on: 11-10-2019 08:06 PM)
T-G
First Poster
Options

‎11-10-2019 06:32 PM in 

What do you do when you have purchased a product that states it includes free installation... however when you receive the product the delivery team refuse to install the product and now the product is sitting in your sofa for over a week and no one from the Samsung team is able to help or provide a solution or have give you an installation time or date. 

0 Likes
3 REPLIES 3
AndrewL
Moderator
Moderator
Options

‎11-10-2019 06:53 PM in 

@T-G: Sorry to hear that you're having issues with your recent purchase. Which product are you referring to specifically? Was the item purchased directly from the Samsung website at samsung.com? If so, did you ensure to choose free delivery AND installation at the checkout?
0 Likes
T-G
First Poster
Options

‎11-10-2019 08:06 PM in 

There was no option for me to tick free installation it’s just said free installation was included and gave me the option to pay extra to have it delivered on a certain day which I did
0 Likes
paul1277
Black Belt 
Options

‎11-10-2019 10:14 PM in 

@T-G wrote:
There was no option for me to tick free installation it’s just said free installation was included and gave me the option to pay extra to have it delivered on a certain day which I did

Send it back because this is Samsung at their best. 

0 Likes