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Surround sound icon stuck on tv

(Topic created on: 08-03-2017 07:42 PM)
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Gav
Apprentice
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Hi, I have recently purchased a new SUHD curved tv and Samsung sound bar, with subwoofer.

for some reason the surround sound icon will not go away. It's half way up the screen on the left hand side.

 

the surround sounds works fine, universal Samsung remote operates it perfect aswell. Even when I unplug the sound bar the icon is still there. 

I have also tried resetting the tv and it won't go away. 

Its driving me mad so any help is much appreciated 

 

thanks 

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34 REPLIES 34
Art2
Apprentice
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Use your remote that came with the tv. Hit the home

button and toggle to the settings icon. Select the tv audio. Then go back to the same place and select the sound bar audio. That will reset the annoying audio icon that doesn’t disappear. 

 

Regards,

 

art

saltpan
Apprentice
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Did this last night - it works!!

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MHopman
First Poster
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The thing that worked for me was to change the 'HDMI Audio Format' from "Bitstream" to "PCM". For my sound I have Sonos speakers connected using the optical output. You can find these settings under 'Menu', 'Sound', 'Additional Settings'. 

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Sommersmj
First Poster
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This unfortunately didn’t work 

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saltpan
Apprentice
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Easiest way to fix this is to hold down the power button on the remote for a long time - don't depress until after it starts rebooting. 

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