08-02-2022 07:54 PM in
I have model UE40T8000. I have a problem getting subtitles on BBC Iplayer. It is fine when watching a recorded programme, but they will not appear when watching live.
I have taken this up with both BBC and Samsung Live Chat. BBC tell me that Samsung have not set up the link correctly, which seems to be the most credible response. Live Chat tells me both that their App cannot be updated, but also say that it is the BBC who are responsible for the set up. I get the impression that they are making it up as they go along.
Has anyone had similar problems?
08-02-2022 09:31 PM in
12-09-2022 09:16 PM in
Hi, sorry this is many mths after original post. I have a 50” Frame TV, and have the same problem, 90% of the time can’t get subtitles via the Smart TV app, and it never works when trying selecting a BBC Channel to watch ‘live’ or from the start of a programme.
I’ve got a 7 year old Panasonic 42” flat screen TV where subtitles always work on the BBC IPLAYER app, so it’s very disappointing that new ‘latest technology’ TV, basic streaming app like BBC iPlayer doesn’t work. It’s a bit ***** isn’t it? And neither Samsung or BBC offer any helpful advice or support regarding.