11-11-2019 10:12 AM
Hello there.
When playing TV shows from USB.
I cant play with the subtitles.
And when i go to settings
The subtitle (CC) option is set on off and its greyed out.
So i cant change it.
How can i solve this?
27-08-2020 10:47 PM - last edited 27-08-2020 10:48 PM
subtitles embedded in mp4 not working on samsung TV UN65RU7100KXZL,
embedded subtitles only work with mkv files,
the thing is, I have about 3000 mp4 videos with embedded subtitles,
the only way out of this seems to be to switch to an LG TV
10-10-2020 12:07 PM
I have Smart SAMSUNG 43TU7172 and i can't see subtitles at all when i connect the usb stick data travel with movies.
The movie and the srt file have the same name, the extension is correct and it is in the same folder with the movie.
All movies play but no subtitle...
It's getting frustrating and don't know what to do....
30-10-2020 02:35 AM
same situation here...could you find any solution?
26-11-2020 07:21 PM
i am using NAS with media server, some subtitles are working, some not, can't find solution even the filenames are completely the same. if no subtitles are working, go to media server, go to devices and change the samsung tv type to type J. i need to know why moviea.mkv and moviea.srt works and different movieb.mkv and movieb.srt does not work, i am desperate. all of them are in special directiries containing only the movie and srt files, nothing more
23-12-2020 05:11 PM
Hello, I am sorry this may be a little late but, this problem also occurred to me today when I tried to play a movie via a USB. What I did was returning from the movie, opening the USB, and then refreshed. When I played the movie again, the subtitles worked! tada!
04-01-2021 11:36 PM
06-01-2021 04:55 PM
Hi all
I have the same issue. MKV files served through the DLNA server on my router do not show the subitles, even though options says they are on. Picture is fine.
If i view such a files through the Amazon FireStick in the back of the TV, it works fine. Ditto if I view the files from my laptop over wifi.
Therefore there is clearly a bug in the Samsung Code and te test team needa a kick up the backside for not testing it properly.
Does anyone know..........
1) do any of the Samsung Techs patrol this board?
2) has anyone tried any other way of escalating what is clearly a functional bug so it can be fixed?
02-04-2021 06:04 PM
HI
I just bought a 43TU7000 yesterday same thing here subs works fine playing from a USB stick but not with files on my laptop via DLNA if anyone have found anything please let me know thanks
13-06-2021 02:27 AM
I was experiencing the same issue , what i did was , select “ source” on the remote, select “TV” as i was using HDMI 1 connecting my PS4.
when i got the TV mode and grain screen appeared i chose Menu- and all grayed setting were accessible.
try it out . It worked for me
04-07-2021 02:36 AM
Try this:
If your video and sub file names has spaces, replace them with dots (.) or underscores (_).
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