Samsungs Disgusting response to and Disregard to how they treat customers who pay them for a quality product as I thought Samsung was when I bought a brand new smart tv that didn't even last 30 days and this is there response and policy to treat paying customers for selling them sub standard products, as long as it last longer than 28 days then its not there problem, Disgusting, any respectable brand name company wouldn't offer such a policy of 28 days if they weren't able to meet such high standards you would expect from them, obviously I was wrong thinking Samsung was such a company, considering they can't trust their products to last longer than a month, shame on you Samsung
No in Ireland, and that message was sent to me by Samsung customer care telling me that after 28 days its not there problem, I bought it from Harvey Norman who also wouldn't do anything about it , instead gave me a number for a company associated with Samsung who would repair it
HI @Ian151 , Obviously frustrating your Tv developed a problem after such a short time. However assume you have at least a 12 months warranty and is Tv now working properly (seems it has been repaired according to that message)
Consumer rights for electrical goods detailed here https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.