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Stuck on wheel or sprocket symbol?

(Topic created on: 18-11-2018 05:23 PM)
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Doublej
Apprentice
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How can I get my Tv off Tools icon? Looks like a sprocket and may be in sleep mode??

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4 REPLIES 4
CarlH
Moderator
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Hi @Doublej. Can you tell me the model number of your TV? Can you send a photo of what you're seeing?

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Doublej
Apprentice
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F1EE83E3-F0D8-4690-A517-0CD303DF0296.jpeg

 

 

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Doublej
Apprentice
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Model is UN55D6000SFXZA
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CarlH
Moderator
Moderator
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Thanks for the details, @Doublej. This appears to be a US model (there doesn't appear to be an alternative version here in the UK). It may be best to contact Samsung in your region. This link will provide you with the contact details. 

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