Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck at smart hub being updated

(Topic created on: 12-07-2019 10:16 AM)
39765 Views
Amaksoud
Journeyman
Options

Hello, 

 

My TV’s model code is UA40J5200

 

last night i reset smart hub and since then I receive the above message “ your smart hub is being updated, please try again later”.

 

I checked today morning to find it the same. I then tried to do EEPROM reset but the TV didn’t restart twice on its own as I was expecting so I guess the EEPROM reset for this model has different procedures.

 

Should it restart twice after I press the power button on the remote controller for 3 seconds and release it ? 

 

Here’s what I did 

1- press and hold physical power button (tv turned off)

2- within 10 seconds from step 1, press and hold remote controller power button for 3 seconds (tv starts again) 

 

Any help would be appreciated

31 REPLIES 31
jungherr
Student
Options

I haven't timed the problem, but we get the "being updated" message every time we try to start smart hub, but after repeatedly pushing the smart hub button on the remote, we are eventually let in to smart hub. I have tried every fix suggested in this thread but have not found one that works.

 

Does anyone from Samsung Help ever review these threads, like HP and other companies do? I haven't found them, if so. 

 

My model is UN4F6350, purchased at Costco.

0 Likes
jungherr
Student
Options

This did not work for me. It just takes many minutes==in one case 20 minutes--for Pandora to start. No effect on getting rid of the "being updated" message. My model is UN4F6350, purchased at Costco.

0 Likes