12-07-2019 10:16 AM
Hello,
My TV’s model code is UA40J5200
last night i reset smart hub and since then I receive the above message “ your smart hub is being updated, please try again later”.
I checked today morning to find it the same. I then tried to do EEPROM reset but the TV didn’t restart twice on its own as I was expecting so I guess the EEPROM reset for this model has different procedures.
Should it restart twice after I press the power button on the remote controller for 3 seconds and release it ?
Here’s what I did
1- press and hold physical power button (tv turned off)
2- within 10 seconds from step 1, press and hold remote controller power button for 3 seconds (tv starts again)
Any help would be appreciated
13-07-2019 02:43 PM
13-07-2019 02:52 PM
Hi @ChrisM
Yes, I’m still getting it
13-07-2019 03:01 PM
Could you check that all the T&C's have been accepted (ticked)? Go to Menu > Smart Hub > Terms & Policy.
13-07-2019 03:25 PM
Smart hub T&C & smart hub privacy policy don’t show any options except for scrolling down the screen, I think they are OK.
online remote management service T&C were not ticked (I didn’t activate remote management anyways) but I ticket it and still got the same issue
15-07-2019 08:08 AM
Help is still needed please.
26-07-2019 08:51 PM
Same problem but on a UE40F5505AKXXE.
Any help appreciated /Björn
26-07-2019 08:56 PM
Hi
My Issue was resolved.
What I did was to open smart hub, click on applications and click on one of the apps that was not starting from smart hub home screen and surprisingly it opened normally.
Try that, it may help you. Also check that you have agreed to all licnese checkboxes (3 in my case, 2 were selected and the third was not)
26-07-2019 09:19 PM
Thanks for the input.
I believe my issue started when I upgraded to sw 2126 from an ancient version a few weeks ago. Every now and then I was stuck on "smart hub being updated" when trying to access smart hub functions.
I tried to follow your recommendation wrt licenses. Unclear if it worked. The UI to the smart hub is really not great.
BR /B
27-07-2019 09:14 AM
The behavior is now
1) first 45s after power-on: The TV says "smart hub is updating" (but in Swedish)
2) after 45s the Smart hub works
I *believe* this behavior is triggered by me updating the TV to version 2126 some weeks ago.
I would *guess* it is some kind of race where some parts of the firmware wait on something to happen that takes about 45s to happen.
The behaviour is robust, that is same behaviour every time => really annoying!
Some ideas are most welcome!!