Hi everyone, just bought a UN55NU7300 TV to improve from my old Samsung plasma.
I am not a super tech guy, but I am unable to have full HD or 4K on netflix.
I have done a speed test directly on the TV and got 16 mbps, but when watching netflix, I have only 1,05 mbps even less.
While watching netflix directly on the app of the TV and monitoring the speed and resolution by the «info» button on the remote, I get only 480 or 720, with max 1,05 mbps.
The TV is plug directly by cable in the modem.
When I am watching netflix directly on the Xbox, I am able to have full HD.
I bought this TV to stream in 4K, but I am not even getting HD, to have it I still have to pass by my Xbox, it'S annoying, my old 32 inch smart tv from samsung does have a better resolution on streaming then the NU7300, and it is not a 4k TV.
Is there anything I can do so I can improve streaming speed on the TV?
I have tried wireless connection and ethernet connection, but both have bad speed.
I have tried to plug the TV directly to the modem, without going through the router, by ethernet cable, and still have bad speed. When I am doing the speed test in the browser of the TV, I get 16 mbps. Can't figure out why speed is so slow on the netflix app. Didn't have tried on another app yet.
Finally, thanks to your tip, I went in Netflix setting to change the playback option from «auto» to «high quality» and then I re-install the Netflix app on the TV and now it is working fine. I have 11 to 15 mbps while on Netflix and I can get 2160 resolution.