02-06-2020 08:26 AM in
We bought a Samsung UE43TU7000 about a month ago, and yesterday it started making a seemingly random alert/pinging sound through the speakers both when watching TV and streaming Netflix etc. It isn't a speaker problem it is coming from the TV - I have a recording but I can't upload it here.
I've done a factory reset and updated the software but it is still occurring. Any advice would be appreciated because it is hard to google/look for a sound that seemingly plays at random!
02-06-2020 01:03 PM in
Hi @Clarky123 ,
I would happily take a look at this, however, I will need a bit more information or a video displaying the issue. Are you able to record this using your phone and add it here using the add video option?
03-06-2020 05:44 PM in
Thank you for getting back to me.
I'll upload it if it does it again, interestingly it has stopped doing it since I cleared the cache by holding the power button for 20 seconds which I did to fix Amazon Prime not playing.
If it starts again I'll upload - I think the first time it did it something came up on my phone about tap streaming from it to the TV so maybe it was just that not working quite right?
03-06-2020 06:29 PM in
I spoke too soon - have recorded but i cant upload the video, I can't see the option to upload a video, only photos on this forum.
If there's another way I can get it across just let me know.
04-06-2020 02:13 PM in
Thanks! It seems like the bluetooth connection.
I moved my phone to another room & it didn't happen.
How can we avoid this sound without our phones having to be in another room!?
04-07-2020 09:26 AM in