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Strange noise at low volume on TU8500 TV

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Apprentice

I recently got a Samsung TU8500 50 inch TV and am overall extremely pleased with it. The only thing I have noticed is that when playing the sound through the TV speakers, when I reduce the volume to 1 or 2, I can hear a noise that sounds like wind on a microphone.  It is not very loud, but still noticeable.  When the volume is at 10 you can still hear it if you are close to the tv but over that volume when watching TV you cant hear it and it is hidden by the programme sound (unless the programme is particularly silent.  If I mute the tv the noise goes away. I was wondering if this is normal or if there is an issue with the TV or how I can fix it?

Thanks

54 REPLIES 54
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Explorer
Hi. I have exactly the same issue on my new tv and had posted a similar query a couple of weeks ago but no replies as yet. I think I will have to call Samsung. Have you had any luck?
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Apprentice

I have this same issue on a new Q65 TV.

 

It only makes this sound when the input is from my Virgin Media V6 box. All apps within the TV don't get the wind like noise.

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We don't have Sky / Virgin etc. but the issue is on everything:  Freeview, Freesat, games / films on PS4 and all of the apps (Prime, NowTV, iPlayer etc)

 

Got an engineer coming next Thursday to take a look.

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Apprentice

Yes I have same issue be interested to hear how people solve it 

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Hi Andy

Engineer came to look last week and immediately said there is an issue with either the speakers or the main board. They are coming back next week to install new speakers.

Cheers

Ian..
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That’s good news Ian. 
how did you manage to book the engineer appointment?

 

thanks,

Steve

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Explorer
Hi Steve

Just went through the procedure at samsung.com/uk/support/repair/tv-av/

At the end there will be a link to book an engineer. I received a call within an hour. They came out last Thursday and are coming back next Thursday to hopefully fix the issue!

Ian..
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Thanks Ian. Will try that now. 

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Apprentice
Hi, sorry, I had not checked here recently. That is interesting to hear what the engineer said. Hopefully he will be able to fix the issue with new speakers. It doesn't seem too good if this is quite a common issue on several Samsung models.
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