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Start Setup Option Greyed out on TV

(Topic created on: 02-06-2024 03:09 PM)
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Sjuvev
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I am trying to setup an old TV using Smart things so I can connect from my mobile. Problem is Smartthings still thinks my husband is connected but yet my husband's Samsung account no longer exists. I also don't get the option to take over the device from Smartthings like I have seen other people can, I only get told to ask for an invite which I can't do as the other account is bogus! I also can't select the 'Start Setup' option on the TV as it is greyed out. TV model is  #UE43NU7125KXXC, can anyone help please?!

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