30-06-2020 04:36 PM
The spoitify app won't load on my TV any more. It was working yesterday but now when I launch it starts to load - I see the white circle for a second, – then it goes to a black screen and nothing happens. I have tried deleting and reinstalling the app. Resetting the smarthub. Switching the TV off for a minute or so and then switching it back on. All the other Apps seem to work normally, Spotify works on my other devices and it appears the TV has a good internet connection. Any suggestions?
30-06-2020 05:43 PM
When I go to settings, I can't see general as a topic. I have system, but this doesn't have a general or a reset option.
30-06-2020 05:56 PM
I found the factory reset, but I still have the same problem. It starts to load but then goes a black screen.
30-06-2020 05:59 PM
30-06-2020 06:00 PM
Same problem here samsung UE48J6300
30-06-2020 06:40 PM
Just wanted to chime in to say I have the same problem too, started suddenly today. Model EU40KU6470.
30-06-2020 08:15 PM
Yes I did. But by virtue of repeating the same steps again and again I finally got it to reinstall and it is now working,