27-01-2019 06:31 PM in
All of a sudden the spotify app on my Samsung Smart TV stopped working (I am just seeing the green logo on a grey background). I have tried unplugging the TV, reinstalling the app and resetting the TV to factory settings, but nothing seems to get rid of this problem. I always listen to music on my TV so this is incredibly frustrating. Does anyone know how to fix this?
27-01-2019 06:34 PM in
Hey 16Elsa! What model TV do you have? Have you tried updating the TV's software? Give it a good and let me know how you get on: https://www.samsung.com/uk/support/tv-audio-video/how-do-i-update-the-software-on-my-samsung-smart-t...
27-01-2019 06:46 PM in
Hiya, thanks for your reply. I’m actually not sure what model it is, I’ve had it for a few years. I’ve just had a look, but there’s no new updates available for my TV. Do you have any other suggestions?
27-01-2019 07:16 PM - last edited 27-01-2019 07:47 PM
Not to worry. If you're able to get behind the TV, there should be a white sticker with the model number. Another way is by going to Menu > Support > Contact Samsung.
We do usually have updates available to be downloaded on our website, which might not be available over-the-air just yet. If you could let me know what version you're currently on, I can double-check this for you.
27-01-2019 08:11 PM in
11-12-2019 12:04 AM in
Can you please confirm the latest software version for the TV Model T32E390SX
The support download page on Samsung's website thinks this model reference is a printer and the software version listed is 1520.2
11-12-2019 12:52 PM in