19-04-2019 01:06 PM
Hello
I just installed my brand new 2019 Q85R QLED and I found out that the new ambient mode looks very nice but it also generates a relaxing sound over my sonos. I don't if this is new or its also on the 2018 models but it's very annoying. My Sonos stops playing spotify and switch to the tv in Ambient mode. If I manually swich to spotify again it goes back to the tv after 1 minute.
Seems to be there's no "No sound" option in the menu? Is this right? How to solve this?
25-10-2019 10:29 AM
There is no optical cable no Hdmi, no DP ....nothing....just ambient mode
25-10-2019 11:19 AM
Ambient mode is a great feature, but now this feature is becoming useless since there is no opportunity to turn off the sound. Apart from this it is also a sound which is not particularly tasteful
02-11-2019 03:04 PM
I have the same problem. Makes Ambient Mode useless till this issue is fixed. Why is there no reply from Samsung so far?
02-11-2019 05:36 PM
13-11-2019 07:12 PM
13-11-2019 07:39 PM
Heeeelloooooo Samsung, can you hear us?
17-11-2019 05:02 AM
I just had my Q75R and had the same problem. Wanted to have ambient mode while playing on sonos. After one song, the sounds from ambient mode kicks in and stop my sonos playlist. Seems no quality testing from Samsung
08-12-2019 08:48 AM
Hello Samsung,
I'm so disappointed that this feature is unavailable. It is really not that "far" from a daily use case - everyone wants to play music (only), as a smart tv connecting to everything event IoT house (smarthing) you do not want to participate on that simple use case? How do you want to solve more complex use use if you are not able to solve the simple ones??
Are you really giving your best?
kind regards,
Markus
14-12-2019 07:52 AM
14-12-2019 07:55 AM
And still no reaction from Samsung ...