Sound problems

[david322]

Hi

I am having audio  sound problems on my Samsung 55" QLED 8K tv

the black box where the HDMI ports are  is intermittent, on several of the ports, I get the picture come through but I don't always get the sound.  also my stand alone DVD player will provide the picture but not always the sound.

I then have to re-install the items several times before the fault disappears

I have had the engineers in and they have changed the mother board in the black box

but unfortunately it has not cured the problem.

Has anyone noticed the same problem.

thanks

David

[Sniffer]

What firmware? I'm using 1315 and don't have those issues.