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Sound issue

(Topic created on: 12-10-2020 12:41 PM)
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Matt-B1
First Poster
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Good morning. 

I'm having sound issues with one part of my set up. 

I have a Crystal Surround Air Track soundbar 

QLED TV

BT set top box

 

My set up is :

 

HDMI from the set top box to the Tv

Optical cable from set top box to the Soundbar. 

I also have connected a PlayStation and a DVD to the Tv also using a HDMI

 

sound can be heard as it should whilst watching tv, however if I then use the smart tv access to Netflix the soundbar still plays the set top box and does not pick up the Netflix sound. I have to turn off the sound bar and turn up the tv sound. The blue tooth on the tv doesn’t seem to find the sound bars BT🤷‍♂️


thought I was quite good at sorting this kind of stuff out. 

any advise would be great and appreciate in advance anyone’s time. 

matt

 

 

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AsadM
Moderator
Moderator
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Hi @Matt-B1.

Hope you're doing well. Let's try going through the troubleshooting steps on this page to determine what actions to take to get this sorted: https://www.samsung.com/uk/support/repair/tv-av/

If you still experience any issues, it will be ideal to get in touch with our Support team. They can be contacted on 0333 000 0333.

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