Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Sound cutting out intermittently on 2020 Frame TV with connected soundbar

(Topic created on: 16-11-2020 04:52 PM)
poprock
Journeyman
Options
TV

I have the 2020 55" The Frame TV, and a Sonos Arc soundbar. I have the soundbar connected via HDMI ARC.

 

When I first switch on the TV, the sound is intermittent. It plays through the soundbar for a few seconds, cuts out for a few seconds, plays again, cuts out again, etc.

 

Disconnecting and reconnecting the soundbar usually fixes it. But that’s not really good enough – I need a permanent fix.

 

With the TV menu bar open, I can see the sound source auto-switching back and forth between HDMI ARC and just HDMI. When it says just HDMI, there’s no sound.

 

Any ideas? Has anyone else seen this issue?

46 REPLIES 46
hi-tone
Apprentice
Options
TV

1462.1 should be a minor release and we are still waiting for the bigger release here in March. I just tested the released 1497.0 in EMEA and that didnt help either. I think this might be the same firmware for different regions. At least when I downloaded the file, the build date was in February.

1462.1 is US release = not working with cutting sound.
1497.0 is EMEA release = not working with cutting sound.

0 Likes
hi-tone
Apprentice
Options
TV

I update this version to 1497.0 - This is only working if you also update your  Sonos to the latest Version 13.0.
It fixes a lot of issues, but I am still getting cutting sound once every 10 minute for a few seconds, while listening to Atmos content.

Seems like this is NOT fully fixed yet.

0 Likes
MJP123
Apprentice
Options
TV

I have the 2020 Frame TV bought last September and I have a B&O  Stage sound bar connected by HDMI eARC. From day one the sound has dropped out intermittently.

I have had a new “one connect “ cable, replaced motherboard and  3 different HDMI cables.

B&O have been excellent and have provided a replacement Sound bar.

my software has been updated to 1497 version but the problem remains (actually worse) and it appears that Samsung are fully aware of the issue but continue to sell these TV’s.

I await further contact from a Samsung Technical specialist  but the more I read about this issue on different forums the less confident I am of a solution.

 

0 Likes
MJP123
Apprentice
Options
TV

I have a 2020 55” Frame TV and B&O Stage sound bar with intermittent total sound loss and the 1497 update has made the sound drop outs more frequent!
I await further contact from a Technical specialist 

0 Likes
PBrid
First Poster
Options
TV

Update = Had the new Samsung update (1461) about two weeks ago. Started from scratch again with Sonos and TV settings. This time picked up but not totally compliant. Changed out the supplied HDMI with an Amazon Basics and I now have a fully functional Sonos system with no drop outs and superb quality.

Hope this fix works for others on this post.  

0 Likes
Pete24
First Poster
Options
TV

Mine also seems to be working... so pleased they fixed it.

0 Likes
poprock
Journeyman
Options
TV

Yep. A few weeks in now, since the update, and all these problems are fixed. Really happy with the result. Got there in the end, and the sound is outstanding!

0 Likes
hi-tone
Apprentice
Options
TV

Can you please advice your setup ? Most of my issues is happening running Netflix/Apple T+/Disney+/etc. via an Apple TV4K.
Do you stream directly through the internal Samsung Apps or through a streaming box ?

0 Likes
poprock
Journeyman
Options
TV

Samsung TV with Sonos Arc connected via HDMI-eARC. I use the internal Samsung apps for Netflix, Amazon, Disney, etc. I’m getting Dolby Atmos, Dolby 5.1, etc - whatever each app can provide seems to work.

I think streaming via a separate box (Apple TV, Roku, Xbox, PS5, etc) can limit which sound formats are supported and passed through the TV to the Sonos. I don’t do it myself though, so can’t say for sure.

0 Likes
MJP123
Apprentice
Options
TV

I have had a second visit from an engineer who checked the settings and witnessed the continuing problem, he consulted his colleagues and they were unable to assist.

the repair company said they would seek directions from Samsung but I haven’t heard anything?
on a further note I have had contact on AVForums with another Samsung engineer who stated that Samsung were fully aware of this issue but as yet there was not a permanent solution. Very poor overall!