16-11-2020 04:52 PM in
I have the 2020 55" The Frame TV, and a Sonos Arc soundbar. I have the soundbar connected via HDMI ARC.
When I first switch on the TV, the sound is intermittent. It plays through the soundbar for a few seconds, cuts out for a few seconds, plays again, cuts out again, etc.
Disconnecting and reconnecting the soundbar usually fixes it. But that’s not really good enough – I need a permanent fix.
With the TV menu bar open, I can see the sound source auto-switching back and forth between HDMI ARC and just HDMI. When it says just HDMI, there’s no sound.
Any ideas? Has anyone else seen this issue?
18-04-2021 06:11 PM - last edited 18-04-2021 06:15 PM
Yes, I have been running the Samsung firmware posted from late April and Sonos app claims there are no updates available.
I still have the issue. My workaround is to not power off the TV but let the ambient settings sleep the TV when no motion is detected.
22-06-2021 12:44 PM in
No need to reboot the devices or unplug the cables
Goto Settings -> Sound -> Sound Output
Change from HDMI - eArc to TV SPEAKER
Once the sound is working on TV speaker, switch it back to e-Arc and it should work.
Give a thumps up if this works so that others can follow.
22-06-2021 04:50 PM in
thank you but this doesn’t work for any length of time before it cuts out again. Samsung have basically acknowledged that they do not have a solution to this problem.
This appears to be a straightforward compatibility issue with many different makes and they do not have a software or Firmware update and do not follow up with the customer!
15-09-2021 08:18 PM in
SOLVED: So I have a SoundBar A530 and a Curved UE55JU6500 having exact same issue cuts/drops out every so often on TV ARC (HDMI) channel, very fraustrating!
Anyway, A Firmware update on the SoundBar only fixed my issue, I have used the USB method, simply follow the link to download the neccessary file to a USB stick and plug into your soundbar usb port, follow the instructions to get the fireware updated for you model types by clicking on this link <https://www.samsung.com/us/support/downloads/?model=N0021435> , Hope that helps!
18-09-2021 07:26 AM in
Hi thank you for your reply unfortunately I do not have a USB port on my B&O Stage soundbar.
Samsung have given up replying to my requests for Help and the retailer who sold the TV is next to useless!
I find it appalling that this issue is left unresolved and these products continue to be sold.