Sound cutting out intermittently on 2020 Frame TV with connected soundbar

[poprock]

I have the 2020 55" The Frame TV, and a Sonos Arc soundbar. I have the soundbar connected via HDMI ARC.

When I first switch on the TV, the sound is intermittent. It plays through the soundbar for a few seconds, cuts out for a few seconds, plays again, cuts out again, etc.

Disconnecting and reconnecting the soundbar usually fixes it. But that’s not really good enough – I need a permanent fix.

With the TV menu bar open, I can see the sound source auto-switching back and forth between HDMI ARC and just HDMI. When it says just HDMI, there’s no sound.

Any ideas? Has anyone else seen this issue?

[poprock]

Have you applied all the latest firmware updates?

My Frame/Sonos setup via eARC works perfectly since the most recent updates to both. All problems solved.

[DustinT]

Yes, I have been running the Samsung firmware posted from late April and Sonos app claims there are no updates available.

I still have the issue. My workaround is to not power off the TV but let the ambient settings sleep the TV when no motion is detected.

[coolbips]

QUICK WORKAROUND:

No need to reboot the devices or unplug the cables

Goto Settings -> Sound -> Sound Output

Change from HDMI - eArc to TV SPEAKER

Once the sound is working on TV speaker, switch it back to e-Arc and it should work.

Give a thumps up if this works so that others can follow.

[MJP123]

Hi

thank you but this doesn’t work for any length of time before it cuts out again. Samsung have basically acknowledged that they do not have a solution to this problem.
This appears to be a straightforward compatibility issue with many different makes and they do not have a software or Firmware update and do not follow up with the customer!

[Break2Fix]

SOLVED: So I have a SoundBar A530 and a Curved UE55JU6500 having exact same issue cuts/drops out every so often on TV ARC (HDMI) channel, very fraustrating!

Anyway, A Firmware update on the SoundBar only fixed my issue, I have used the USB method, simply follow the link to download the neccessary file to a USB stick and plug into your soundbar usb port, follow the instructions to get the fireware updated for you model types by clicking on this link <https://www.samsung.com/us/support/downloads/?model=N0021435> , Hope that helps!

[MJP123]

Hi thank you for your reply unfortunately I do not have a USB port on my B&O Stage soundbar.

Samsung have given up replying to my requests for Help and the retailer  who sold the TV is next to useless!
I find it appalling that this issue is left unresolved and these products continue to be sold.

[Nick_W1]

2021 55” Frame TV and Sonos Beam gen 2 has the same issue.

[rprop]

I have the same exact issue and its worsening.  If anyone gets any updated news please update the board 

[poprock]

Everything has been perfect for me since the firmware update in March. Completely solved the issues.