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Some recordings fail because programme and schedule do not match

(Topic created on: 21-10-2021 09:21 AM)
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dmart7
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I have the Samsung 8500 TV.  I record to USB HDD once or twice a week.  For some months about half the attempted recordings fail, allegedly because the programme and schedule times do not match.  Transmission of the failed programmes is no more inaccurate compared to schedule than those which are successfully recorded, ie. they can vary by a few minutes and the TV automatically deals this.  Is the TV going wrong here, or are programme makers putting something in their schedules to stymie recording via Freeview? 

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24 REPLIES 24
lb483
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Same experience here - the failure, not the support call frustration. No issues at all with recordings when watching or standby. However today we had the first recordings fail and it was while watching Disney+. So it's clearly an issue while apps are being watched and nothing to do with *normal* recording.

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lb483
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Been speaking to Samsung UK Support today and they pointed me at software update 1904 (released yesterday). In early testing (two attempted recordings) it has solved the problem for me so maybe worth a try if that update is available on your TV. BTW - My TV didn't recognise that an update was available so I had to download it from the website and install through a USB.

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dmart7
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That is very interesting. Will probably give it a go.  

My TV is the model 8500 and the software version for this is already on 2101, but there is a version 2200 released on 8 Feb, so in theory that should contain the same update as your 1904....

lb483
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Interesting to note. Pre-existing schedules (i.e. those created before applying update 1904) still fail whereas those created subsequently (i.e. for my testing) work fine. I will recreate my existing schedules and see if they work or continue to fail.

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lb483
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Correction: It *notified* me that it was going to record but didn't start doing so until I exited the app - which is what was happening prior to the update.

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lb483
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So after a positive Twitter conversation, it looked like I was gonna get a callback from them to discuss. However, as often occurs in Twitter support, different people dipped in and out and we have now reached the point where I've been advised to email samsungmemory@hanora.eu as "They are the experts in all matters like this and they'll be able to get to the bottom of this for you.". Will update if I hear anything.

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zaphodbeeblebrox
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I have exactly the same issue. Please do say if you've got to the bottom of it. Thanks.

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lb483
Journeyman
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Will do. The contact to Hanaro was pointless - they only support the SSD I'm using for the recordings! - but I now have a callback with a Product Specialist scheduled so hopefully that'll bear fruit.

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zaphodbeeblebrox
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Good luck.

And thanks for taking one for the team*

*talking to their support - I tried it once, never again.
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lb483
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🤣

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