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Original topic:

Some recordings fail because programme and schedule do not match

(Topic created on: 21-10-2021 09:21 AM)
dmart7
Apprentice
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TV

I have the Samsung 8500 TV.  I record to USB HDD once or twice a week.  For some months about half the attempted recordings fail, allegedly because the programme and schedule times do not match.  Transmission of the failed programmes is no more inaccurate compared to schedule than those which are successfully recorded, ie. they can vary by a few minutes and the TV automatically deals this.  Is the TV going wrong here, or are programme makers putting something in their schedules to stymie recording via Freeview? 

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7 REPLIES 7
ChrisM
Moderator
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TV

That's strange, @dmart7!

Is the 'Clock Mode' on your TV set to Manual or Auto? Go to Home > Settings > General > System Manager > Time > Clock > Clock Mode. Also, could we take the full model code of your TV and the current software version? Go to Home > Settings > Support > About this TV.

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dmart7
Apprentice
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TV

The Clock Mode is set to Auto. 

Model Code:  UE43TU8500UXXU

The software version is:  T-NKLDEUC-2014.1  BT-S

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AndrewL
Moderator
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@dmart7: In Auto mode, is the time accurate? If not, try heading to Settings > General > System Manager > Time > Clock > Clock Mode > Manual, and enter the date and time manually to see if this helps. Please can you also check the Time Zone while you're in the Clock settings, to make sure that the correct one is assigned. I'd also recommend heading to Settings > Support > Software Update > Update Now, to ensure you're on the latest available software version. 

Next time you schedule a recording, try navigating to Home > Live TV > Recordings > Schedules > Edit, and adjust the Start Time to a few minutes before the programme is set to begin. Let me know how you get on. 

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dmart7
Apprentice
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TV

The time and date are accurate.  Settings are auto for time clock and zones.  Software is and was up-to-date.  So this remains unexplained.

Successful recordings always begin exactly at the beginning of the programme - ie. not early or later.  This must mean that the timer clock is supplemented by a signal from the broadcaster.  Indeed, perhaps the signal is the most important prompt.  I wonder if the problem arises because the signal is not sent, or not understood?

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dmart7
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TV

In case you are wondering....I always schedule a recording from within the programme guide.  I don't schedule a recording manually using plain timings.  I presume that would work without a hitch, but I would much rather use the programme guide!

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Members_WrKoJta
First Poster
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TV

I have the same issue on a Q90T - this looks like a wider issue, have you managed to resolve yet?

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dmart7
Apprentice
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TV

Unfortunately not.

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