Some recordings fail because programme and schedule do not match

[dmart7]

I have the Samsung 8500 TV.  I record to USB HDD once or twice a week.  For some months about half the attempted recordings fail, allegedly because the programme and schedule times do not match.  Transmission of the failed programmes is no more inaccurate compared to schedule than those which are successfully recorded, ie. they can vary by a few minutes and the TV automatically deals this.  Is the TV going wrong here, or are programme makers putting something in their schedules to stymie recording via Freeview? 

[zaphodbeeblebrox]

My software is 1808 (TV is only a month old).

[lb483]

So I *finally* received a callback from Samsung. The issue was passed to a product specialist and the response is "This feature is not supported on the TV. Recording is only available when watching TV or when the TV is in standby. When using an app, the function is not supported."

A very poor state of affairs and something that should be detailed in the manual. The fact that it isn't suggests that they've determined it doesn't work and have just said "It's not supported". Just my thought 😕

[Helen22]

Ive just came off yet another chat. Yet again it's the USB device, not a Samsung issue. I've changed the USB device twice. After 2 hours I'm that worked up after being spoken to like an *****. They will not accept this us a fault across many model numbers. Latest reply want for an update. I've had this tv 2 years and had the problem all that time. I'll go back to LG as they're that unhelpful. 

[lb483]

Hi. Well I'm using a Samsung storage device so that shot down that line of defence quite early on. The fact that they've now responded "not supported" just goes to show that they're not even interested in trying to solve the problem. After all, if that we're always the case, why spend 2 weeks talking to me about what I was seeing, sending screenshots, etc. 

Very poor service.

Also, even if you're not bitten by this issue, why does the TV forget series recording setups! 😡

[Kazza61]

Calling Samsung support is simply an opportunity to talk to someone who knows less about your TV than you do. If their onscreen menus do not answer the question they simply tell you what you want is either not supported or a known problem being worked on. 

Not their fault - they are paid absolute peanuts to provide this service and take the flak. The fault lies firmly and squarely with Samsung executives who put out a sub-srandard product and refuse to act on information or resolve very apparent issues. 

A flagship TV that won't record whenever you are doing anything with it other than watching live TV?? WTF? They should be embarrassed to the core and pulling out all the stops to fix this. But no - just leave it to the Filipinos to take the flak and pretend everything is fine. 

That my 10 year old Series 7 Samsung HD TV could do this without issue makes the matter even more shameful.

I'll definitely look elsewhere next time.