03-05-2020 04:43 PM
I want to perform a software update on my Smart TV via USB, but find that I can only do it via a PC! I only have a Mac. Any suggestions?
03-05-2020 05:01 PM
@TomCyn wrote:
I want to perform a software update on my Smart TV via USB, but find that I can only do it via a PC! I only have a Mac. Any suggestions?
Hi @TomCyn can you list your model no, often nowadays there are two firmware files - one for Windows and one for all operating systems.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
23-05-2020 07:29 PM
Hi, I have the same issue with the T5300 - there are only Windows files and non for the Mac. My tv is crashing every time I use it so I'm really keen to sort it out ASAP otherwise will be forced to return because it's faulty. Thanks
24-05-2020 01:24 AM
@MattI6 wrote:
Hi, I have the same issue with the T5300 - there are only Windows files and non for the Mac. My tv is crashing every time I use it so I'm really keen to sort it out ASAP otherwise will be forced to return because it's faulty. Thanks
Hi @MattI6 I think this is your model https://www.samsung.com/uk/support/model/UE32T5300AKXXU/
The windows file is listed twice, the 2nd one may actually be be an error and for all operating systems, can you try it to see if it works (assuming you do not have 1113.8) Have you tried factory reset, switching off at mains for 5 minutes?
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
24-05-2020 11:50 PM
25-05-2020 03:04 PM
Hi@MattI6 , Can you run a picture test and see if that shows up an issue Settings - Support -Self Diagnosis -Picture Test
May well be a problem with the set, assuming connections fine.
Information on Samsung support is here, they are offering pick up services https://www.samsung.com/uk/support/repair/tv-av/ or you could contact John Lewis, depending on their situation at the moment.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
26-05-2020 09:59 PM
27-05-2020 05:40 PM
@MattI6 wrote:
Thanks James, I ran a picture test and it didn’t highlight any issues. Tv still crashing frequently. I contacted John Lewis a week ago and still no reply. Will try the link you provided.
Hi Matt, ok thanks for letting us know. Hopefully you managed to get something sorted.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
27-05-2020 06:01 PM
29-05-2020 11:31 PM
Hi @MattI6 I would suggest you get in touch with Samsung Support, either online or by phone (though still operating a reduced service at the moment but they are available Monday-Sunday)
https://www.samsung.com/uk/support/contact/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.