We sat down to watch tv and within 5 minutes we noticed a dark area appear in the bottom right corner and then smoke from under the right corner. Thankfully we were in the room when this happened and immediately disconnected it from the power. The TV is no more than 6 years old, we have never had this issue with any other tv many much older.
I feel this should be brought to your attention as a fire hazard.
model:UE55KU6400U type:UE55KU6400 Version:5
@LynetteFrances: I'm really sorry to hear that you have encountered this issue with your TV. We take matters of customer safety very seriously, therefore if you are based in the UK or Ireland, please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
Please be aware that I have removed your serial number from your post for data protection purposes.
sorry to hear of ur issue, got the same issue now with a 40inch version.
how have u gotten on?
Sorry to hear you’ve had trouble as well, it’s quite scary when it happens.
Samsung offered a free inspection to establish the cause and the TV was collected by a company in Bristol to inspect. They advised the cause was the back light failing and assured us it was not likely ti cause a fire. They could fix it at our expense or we could replace offering a 15% discount on a new Samsung TV. We decided to get a Sony as this is the second Samsung that has failed us around the 6year stage, out of guarantee.
I hope you fine this helpful.
exactly what i read on a UE55 with the same kinda issue.
ive sent u a message @Sam_UK is this all what samsung offer in respect of common fault with these tv's? as id rather know then waste my time.
Don't let Samsung fob you off. This is a serious hazard caused by a manufacturing fault. Contact your local trading standards and report it to them.