Hi @edwmas ,
I'm sorry to hear that you have experienced this issue with your TV. If you're based in the UK/Ireland then please send a private message to Sam_UK by tapping on your profile at the top of the page > Messages, and include details of your issue, and I can arrange for your query to be passed to our Product Liaison Team for further assistance.
So Samsung have sent an engineer over to investigate and I am waiting on the engineer’s report. A bit of a slow process but looks like it could be a manufacturing issue. I suggest you PM the same person I did as if this keeps happening Samsung need to be aware
The engineers have been sent to inspect the TV and issue a report 11 days ago. Since then no contact from Samsung. Called multiple times to get an update - no update available and still awaiting resolution. Last person on the line Joseph claims no further way to escalate and no other way I can complain about this service. Appalling!