Smoke from Samsung (UE55KU6400)

[edwmas]

Hi,

I had smoke come out of my TV this morning and now the screen has gone completely. Pretty bad for a 4 year old TV. Can anyone help? Can it be repaired?

[TessM]

Hi @edwmas ,

I'm sorry to hear that you have experienced this issue with your TV. If you're based in the UK/Ireland then please send a private message to Sam_UK by tapping on your profile at the top of the page > Messages, and include details of your issue, and I can arrange for your query to be passed to our Product Liaison Team for further assistance.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[edwmas]

done as instructed. will await reply

[edwmas]

Hi @TessM

I have had no reply from Sam_uk. Could you kindly advise. I am based in the UK

[AsadM]

Can you please send me a Private Message instead, so I can get this passed on for you instead, @edwmas? I'll keep an eye out for your message. 

[edwmas]

PM sent @AsadM

[Barrym]

hi did you get anywhere with this problem, I have the exact same model and mine went this morning? Thanks Barry

[edwmas]

Hi Barrym,

So Samsung have sent an engineer over to investigate and I am waiting on the engineer’s report. A bit of a slow process but looks like it could be a manufacturing issue. I suggest you PM the same person I did as if this keeps happening Samsung need to be aware 

Edwmas

[edwmas]

Update:

The engineers have been sent to inspect the TV and issue a report 11 days ago. Since then no contact from Samsung. Called multiple times to get an update - no update available and still awaiting resolution. Last person on the line Joseph claims no further way to escalate and no other way I can complain about this service. Appalling!

edwmas

[Barrym]

Hi edwmas, 

Thanks for your reply, been in contact with Samsung and have  an engineer collecting this Friday, so will keep you updated on my progress mate.

Barrym