I have a 2013 UEF7000 TV which I have used for several years without any issues. Recently, I have started to have an issue every time I am watching TV shows through apps in the SmartHub (main ones I use are Netflix, Amazon and All4) where the show hangs and appears to be buffering but never recovers and the app crashes or loses internet connection completely. Each time this happens I have to switch the TV on and off and resume playing. It has become impossible to watch for more than about 20 minues without the issue occurring. I have internet of 150mbps and have tried wired and wireless connections, with the issue occuring with both connection types. I use other devices in the home where I stream video on the same platforms without any problems whatsoever. I have tried resetting the SmartHub, I have the latest firmware, latest version of all apps and have tried signing in/out of apps. Not sure what else to do.
This is driving me mad - please help
I have the exact same problems with Smart Hub (Smart TV functionality), including the uselessly & ridiculously slow internet browser, that always crashes within a few minutes of using it.
All of which which makes the smart TV functionality useless...
And after all this time in all these users posting this problem, Samsung still has not provided the solution or even any information whatsoever, it’s a ridiculous lack of support by Samsung of the products they sell!
Impossible to switch from one app to another without having to restart the tv. Had multiple phone calls where they tell me to restart/reset smart hub like that’s the panacea, they have my money so they don’t care about fixing it. I’ll never buy another Samsung.
Same problem here. TV is about 3 years old and in the last 6-9 months just can’t deal with the Smart functionality. Apps start to buffer like it has a poor internet connection, and because it can’t recover it just crashes the app. Often the only way I can fix this is to pull the power on the TV and start again. Very frustrating.
I’ve tried factory resets and updates but without success.
Is anyone from Samsung likely to reply on here?
Ok folks, I accidentally posted here (on the EU Samsung Community Board). I'm in the US. I posted on the US board today and received 2 quick replies. I am attempting the manual update now and will let you all know it if works. If it doesn't work for me, maybe it will solve someone else's issues. Read below for the response and location of how to manually update your tv via a computer and usb drive.
You can manually load the update from https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju6500?redir=UN55JU6500FXZA. Under the download section, you sill find the updater file, along with the installation instructions