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smartthings professional calibration missing

(Topic created on: 09-12-2023 06:10 PM)
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GravityRZ
Apprentice
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I have a 55S90C tv which i would like to calibrate

First the calibration option was missing for days but yesterday it finally appeared

i got the option

BASIC CALIBRATION

PROFESSIONAL  CALIBRATION

 

i tried the first one and it worked

now the problem is whenever i want to calibrate again i only get the BASIC CALIBRATION option, the professional option is missing

how can i get it back.

i already reset picture mode, uninstalled the app and installed it again

 

 

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12 REPLIES 12
PaulM1
Moderator
Moderator
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Hi there, @GravityRZ. For convenience, I've merged your two separate threads into one.

I'd recommend also liaising with our colleagues at SmartThings to see if they (or the SmartThings Community) can shed more light on this for you:

https://community.smartthings.com/

Please let us know how you get on. 

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GravityRZ
Apprentice
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i am referring to the smartthings app

there is a smart calibration option in there but it does not alwayus show up when you use it.

i am not the only one with this problem

 

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PaulM1
Moderator
Moderator
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Absolutely, @GravityRZ. That's why I think it'd be a good idea to reach out to our colleagues to see if they can advise you further about what might be causing this and how you can resolve it.

Please update the thread to let us know when you get to the bottom of it.

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