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Original topic:

smart tv

(Topic created on: 16/01/19 18:45)
tam7
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Hi,im having trouble connecting my smart tv to the internet.have tried reconncting,but it says,not recognising internet,.Any help would be good,because tried ringing samsung,no anser,and cant chat to them,because it says connection not safe.

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22 REPLIES 22
CarlH
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Hi @tam7. Can you tell me the full model number of your TV?

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CarlH
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Just seen your other post, @tam7. I've deleted it so we can focus on this one. Can you check the software version? Press Menu/ Settings on your remote and go to Support > Software Update. 

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tam7
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ok ill try this now,thanks

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tam7
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hi,it says this function not available

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CarlH
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How far can you make it through the settings before that message appears, @tam7

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tam7
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software update is the only 1 no lit up

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tam7
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software update is the only 1,not lit up

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CarlH
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Thanks , @tam7. Are you able to check your connection with an ethernet cable?

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tam7
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my model number is ue55es7000

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tam7
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no,havent got one,but we can connect on internet on sky channels,but not connecting through smart hub

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tam7
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you stil there Carl

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CarlH
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Yeah I'm still here, @tam7! As you've mentioned it, can you try resetting the Smart Hub? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000. 

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tam7
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ok,ill try this,thanks,2 min

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tam7
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HI when i clicked on smart hub,it said,this function is already running.

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CarlH
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Did it let you reset it, @tam7?

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tam7
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no,when i clicked on it,it said,this function is already running,

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CarlH
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Sounds like a silly question but is the date and time correct? I know that this can sometimes cause issues with apps or online settings, @tam7

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tam7
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yes,i already set the time and date.

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CarlH
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It may be best to contact one of your Product Specialists, @tam7. I can arrange a callback or alternatively, they can be reached on 0330 726 7864 until 22:00 this evening. 

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tam7
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Hi,i tried ringing them,last tuesday,with a call back to me,which they didnt call me,and again today,at 15,30 hrs,again ,no call back.

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