16-01-2019 05:21 PM in
TVHi,im having trouble connecting my smart tv to the internet.have tried reconncting,but it says,not recognising internet,.Any help would be good,because tried ringing samsung,no anser,and cant chat to them,because it says connection not safe.
16-01-2019 06:05 PM in
TVHi @tam7. Can you tell me the full model number of your TV?
16-01-2019 06:12 PM in
TVJust seen your other post, @tam7. I've deleted it so we can focus on this one. Can you check the software version? Press Menu/ Settings on your remote and go to Support > Software Update.
16-01-2019 06:15 PM in
TVok ill try this now,thanks
16-01-2019 06:16 PM in
TVhi,it says this function not available
16-01-2019 06:18 PM in
TVHow far can you make it through the settings before that message appears, @tam7?
16-01-2019 06:21 PM in
TVsoftware update is the only 1 no lit up
16-01-2019 06:23 PM in
TVsoftware update is the only 1,not lit up
16-01-2019 06:34 PM in
TVThanks , @tam7. Are you able to check your connection with an ethernet cable?
16-01-2019 06:42 PM in
TVmy model number is ue55es7000
16-01-2019 06:45 PM - last edited 16-01-2019 06:54 PM ) in
TVno,havent got one,but we can connect on internet on sky channels,but not connecting through smart hub
16-01-2019 07:08 PM in
TVyou stil there Carl
16-01-2019 07:16 PM in
TVYeah I'm still here, @tam7! As you've mentioned it, can you try resetting the Smart Hub? To do this go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000.
16-01-2019 07:39 PM in
TVok,ill try this,thanks,2 min
16-01-2019 07:43 PM in
TVHI when i clicked on smart hub,it said,this function is already running.
16-01-2019 07:57 PM in
TVDid it let you reset it, @tam7?
16-01-2019 07:58 PM in
TVno,when i clicked on it,it said,this function is already running,
16-01-2019 08:17 PM in
TVSounds like a silly question but is the date and time correct? I know that this can sometimes cause issues with apps or online settings, @tam7
16-01-2019 08:23 PM in
TVyes,i already set the time and date.
16-01-2019 08:27 PM in
TVIt may be best to contact one of your Product Specialists, @tam7. I can arrange a callback or alternatively, they can be reached on 0330 726 7864 until 22:00 this evening.
16-01-2019 08:51 PM in
TVHi,i tried ringing them,last tuesday,with a call back to me,which they didnt call me,and again today,at 15,30 hrs,again ,no call back.