16-01-2019 04:21 PM
Hi,im having trouble connecting my smart tv to the internet.have tried reconncting,but it says,not recognising internet,.Any help would be good,because tried ringing samsung,no anser,and cant chat to them,because it says connection not safe.
16-01-2019 05:05 PM
Hi @tam7. Can you tell me the full model number of your TV?
16-01-2019 05:12 PM
Just seen your other post, @tam7. I've deleted it so we can focus on this one. Can you check the software version? Press Menu/ Settings on your remote and go to Support > Software Update.
16-01-2019 05:15 PM
ok ill try this now,thanks
16-01-2019 05:16 PM
hi,it says this function not available
16-01-2019 05:18 PM
How far can you make it through the settings before that message appears, @tam7?
16-01-2019 05:21 PM
software update is the only 1 no lit up
16-01-2019 05:23 PM
software update is the only 1,not lit up
16-01-2019 05:34 PM
Thanks , @tam7. Are you able to check your connection with an ethernet cable?
16-01-2019 05:42 PM
my model number is ue55es7000