11-09-2022 12:42 PM
My Samsung TV started buffering in the middle of streaming a film on Disney+, and then said it had lost the internet connection. I tried to reconnect to the internet and now it is saying I have put in an incorrect password. I have 100% not put in the wrong password. All of my other devices still connect to it and I have tried unplugging both the TV and the router as well as resetting the network settings and it still won't connect.
11-09-2022 01:13 PM
@Members_RL0Yifz: Please can you confirm the model number of your TV? This can be found on the sticker on the back of the device, or in Settings > Support > About This TV. In the meantime, as a possible solution, try changing your routers password, then attempt to connect to it again using the new credentials to see if this helps. If you're unsure how to do this, please contact your internet service provider directly for further guidance.