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Original topic:

Smart TV not connecting to internet

(Topic created on: 18/04/17 11:01)
cledgerwood
First Poster
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TV

When I first set up my Smart TV it connected to wifi straight away. The next time I turned it on it still recognised the wifi but couldn't connect to internet. I tried it with a wired connection which worked first time but again, the next time I turned on the TV it can't connect to the internet. I am with BT using their Smarthub.  I've tried changing DNS to 8.8.8.8 and 8.8.4.4 but no change. Please help.

73 REPLIES 73
Char1
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TV

Just another voice to add to the many. I have tried all the remedies given by the community including employing a specialist consultant who is sure that it is a fault with the tv. I have manually updated the firmware via USB because of course I cannot connect to the internet via the tv. All  input  and TV display settings were lost as a result and had to be reset. it is clear that only Samsung know the answer and can sort this problem. We must continue to pressure them. After being a lifelong supporter of Samsung I am about to purchase a new TV and telephone and they will not be Samsung products unless they get this resolved very soon.

 

My TV is a UE46D8000YUXXU

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JamieStrange
Apprentice
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TV

Mate I promise you keep pestering until they offer to send a engineer out and replace the motherboard my tv is working absolutely lovely now.  

 

The engineer came out and fixed within 20 minutes? And boom finally had internet on my tv for the first time in 4 or 5 months.  And now I can finally connect my Samsung galaxy note 8 wirelessly to the tv.  I never realised just how much I relied on having internet on my tv.

 

If your phone mobile data doesn't connect to your tv( it will search for it but constantly say cannot connect to internet )

 

All samsung will say is " but your t.v. has A dns value so it can't be the tv)

When engineer came out he told me the tv will ALWAYS  have a dns code because the dns code is physically Printed onto the Bluetooth board inside the tv lol.

 

And also with any electrical good you have 6 YEARS warranty. 

 

Goodluck mate 

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alton
Observer
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TV

I have found solution. not the best one , but tv is finnaly connected to working wifi.

 

I only made wifi hotspot from my laptop using free version of Connectify hotspot software. 

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gottleib
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TV
Many, many people are getting Samsung TV network connection failure, whether they bought a signal booster, updated software, moved devices, hard reboot, etc. I did all that can be done - but the fault is embedded in the TV. HOWEVER ......just use the dumb elements of the TV for connection - 'cast' media, internet or screens from mobiles, tablets or PCs. Best to use a Chromecast plug for this in back of TV - works faultlessly every time. Plex also works.
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calmac
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TV

UE43NU 7470

Just delivered today....when I check it tells me I am online, but I cannot get into Smartview as I am said to be offline. This has been happening on a loop for 3 hours now.

I am cheesed off and wondering if I can reject this TV as not fit for purpise!

Thoughts?

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ePizza
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@gottleib wrote:
Many, many people are getting Samsung TV network connection failure, whether they bought a signal booster, updated software, moved devices, hard reboot, etc. I did all that can be done - but the fault is embedded in the TV. HOWEVER ......just use the dumb elements of the TV for connection - 'cast' media, internet or screens from mobiles, tablets or PCs. Best to use a Chromecast plug for this in back of TV - works faultlessly every time. Plex also works.


Not really the point, when you've spent a lot of money on a fancy TV, for it then not to perform as specified.

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JamieStrange
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TV

THIS POST, I POSTED WAS INFACT A LOAD OF RUBBISH.  I HAD A ETHERNET CABLE PLUGGED IN WHICH IS WHY MY INTERNET WORKED.

 

I AM FUMING ABOUT THIS SITUATION

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JAMES4578
Superuser I
Superuser I
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@JamieStrange  Know it was a bit of hassle with trying may different options  but glad your Tv's wifi sorted out in the end, for some with issues the Google DNS server seems to work ok.  Unfortunately though mobile numbers cannot be posted direcly on the Community  due to privacy rules and will be deleted by a moderator in due course.  You are free to share information via the Private Messaging system, though the previous messages in this thread are a few months old.

 

For those having Smart View Issues an idea would be to look at the developer options which are detailed on this thread  https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/S8-smart-view-not-working/m-p/3654...

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JamieStrange
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TV

i would like to just add that infact the dns server situation i posted, DOESNT' actually work.   i had  a ethernet cable plugged in which is why i had internet. so i apologise for giving anyone false hope.  

 

my sincere apologies

 

i am currently on the phone now trying to get my tv taken back as it is clearly faulty.  yet samsung will not admit the problem is caused by them.  for such a big massive company  a £700 tv really isnt going to harm your profit isit?  yet £700 to me is a lot of money.

 

there are hundreds if not thousands of people having this same issue.

 

yet i have 3 other tvs in my house connected to wifi perfectly fine,  2 laptops, 2 ps4's and there are 4 tablets in my household which ALL connect to my router and internet perfectly fine without any issues what so ever.  

 

this tv is DEFINITELY the problem E55MU6500UXXU

 

 

kathmacc
New Member
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TV
I will never buy a Samsung tv again- I now have 3 useless ones - the third having just developed the same fault of not connecting to internet - one very occasionally, one usually and one never - Samsung have been next to useless - I give up!
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JamieStrange
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Hi. On the 2nd of October samsung finally sent a engineer out to replace the motherboard on my tv and it works lovely now.  I was talking to Samsung for 3 weeks straight and they kept saying the problem was my end ie my router or internet provider.  They kept running checks all the time and kept coming out with the same answer all the time.  I finally got to a really nice samsung agent and after doing my checks. She got to the final check which was asking me to turn my mobile phone internet on and use it as a hotspot.  I connected t.v. to my phone internet and it still didn't work ( this showed them the problem wasn't with my internet or my router and infact it was the t.v. as the phone internet didn't work either.

 

Honestly be persistent you will get it fixed.  Every single electrical product has a 6 year manufacturing warranty against electrical goods they have to fix it 

 

Keep me updated !!!

 

 

OppositeCube
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TV

Dude, its just a minor problem... Update your TV firmware, its not Samsung faults.. TV's are not intended to be used wirlessly (Though Samsung still gave an option) restart you router and try Again it now works for me.. it work every time for me, try a wired LAN connection thats what the TV is made for......

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RonMcDon
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TV

I have found a workaround for this issue.

 

I bought a WiFi range extender from Amazon for £20, as I initially thought the signal was not reaching the tv for some reason. https://www.amazon.co.uk/VICTONY-Extender-Frequency-External-Antennas/dp/B07HGTT5ZY/ref=sr_1_31?s=co...

 

The range extender made no difference, but then I realised I could plug it into the TV using a network cable (I had one in an old broadband router box), to make a wired (rather than wireless) connection.

 

It works a treat!  It is plugged in next to the TV plug, and I only need switch it on when I want to watch something on Netflix etc.

 

I guess there is a fault with the wireless card, but a £20 fix is better than paying £100+ for Samsung to come and shake their head! 

 
JamieStrange
Apprentice
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TV

Glad you found a fix that suits your needs.  But my issue is why use a smart tv if you cant even use it wirelessly anymore?  I used to use your method. But in doing so. You can no longer stream your laptop screen or phone screen wirelessly which is a must for me not having to use hdmi cables.

 

Samsung did fix my issue by replacing the motherboard and Wi-Fi/ Bluetooth component which it now works as it should !

JAMES4578
Superuser I
Superuser I
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Personally I think a wireless Tv  connection is the best solution in terms of functionality and convenience, though a wired connection will be fine for some and have better overall performance if your broadband is not totally reliable.

Anita73
First Poster
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TV

How did you get Samsung to fix your tv? I got them to send out techs who told me to return the tv b/c their support people told them there was nothing they could they do, to tell me that tv wasn't compatible 

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JamieStrange
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Hi it took me months of ringing and emailing and FINALLY they sent out a technician who replaced the entire motherboard as he said the WiFi chip is so small and it's a seperate component that runs off the main motherboard that they easily burn out and then stop working.

The WiFi worked perfect for 6 months and here we are again it still plays up but nothing compared to previously.

BUT the only real fix is to get the motherboard replaced unfortunately
Many227
Apprentice
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TV

Hi Jamie, Thanks for your reply. In my case (I have a 2019 QN65Q7FNA with a "smart hub") it was the wired ethernet that failed, repeatedly losing the connection to the router and "going to sleep". The only way to "wake" it was a reset all the way back to initial setup which was a consumate PitA. My Wi-Fi always worked but the hardwire Ethernet port gives a superior and more reliable connection. Recently updates seem to have made both the TV and the APPs *much* more stable and reliable, The AT&T Now APP version 3.3.1 is now as rock solid as Netflix (which I hold up as the current gold standard) and the Samsung TV (now at T-KTM2AKUC-12706. BT-5) seems to have resolved the problem with the LAN port "going to sleep". Overall I am now satisfied, however for some reason (I think it is the HDMI standard) the TV does not support a fire stick that works fine on other Panasonic TVs. 

SmartTV4
New Member
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TV

I have exactly the same problem and don't know where to turn to get it fixed.  A dealer (BestBuy) persuaded me to buy a Samsung Smart TV instead of a Sony.  It worked fine for about 6 months and now I cannot connect to the internet.  The cable aspect works fine but can't connect to the internet.  I have a Sony in the same house which connects to the internet with no problem, but no luck with the Samsung.  We have tried everything a consumer should be expected to try and it still doesn't work.  Help someone

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RonMcDon
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TV

I found a workaround (see above).  It means I can use my apps on my smart tv again, but it doesn’t solve the wireless connectivity issue - I believe there is an issue with Samsung TVs and the wireless card after a recent update. 

 

Have you tried connecting your your router to the back of the tv to make a wired connection?  

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SilvaQ
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I had a similar problem with my samsung TV series 7. Bought on the first day everything was working fine, it connected to the wifi and all was great. On the second day it wouldn't connect to the wifi and it kept asking me to change the IP function or call my internet provider.

 

I rang samsung's customer service and they were less than helpful - kept telling me to do the basics, like restart my Tv (which is obviously one of the first things I did before I even called them) This was the only solution they could come up with -.-' it felt almost as if they were reading it off a script. She finally said I should ask for a replacement, cause it could a fault with the Tv. 

 

Off I go again to get a new TV, same model, size and everything. Same thign happened. This time it worked for 2 days then wifi wouldn't connect. 

 

So instead of using the wifi i got myself a home plug - which comes with an ethranet cable and all you have to do, is connect the plug to the wall and it will pick up the connection direclty from the router but through the wall's electrical wiring. 

 

Just search home plug on Amazon and loads of options should come through. 

 

I got the one below, it was quite pricey at £44.00 but I got the one that would stream data fast enought for 4k content but there are cheaper ones on amazon. 

 

TP-Link TL-PA8010KIT Gigabit Powerline Starter Kit

 

I just think the TV's wifi is not strong enough to pick up signals through the walls 

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