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Original topic:

Smart TV captions are stuck on the screen

(Topic created on: 08-01-2019 03:01 PM)
Rich-n-Lin
First Poster
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TV

I have tried to get the two lines of frozen closed captions that are old ones off the TV screen.  I’ve unplugged the TV and disconnected everything in the back and it’s still there. First it was one line and a week later a second line. I’ve turn off the closed captions but both lines are still there.  Anyone have any ideas what to do?

27 REPLIES 27
Bake65
Apprentice
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TV
Similar problem here. I have 2 letters of frozen closed captioning text that I cannot remove.
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Bake65
Apprentice
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TV

Saw on another forum that updating firmware can fix the problem.   Now I need to figure out how to update the firmware on a tv in a home w/o internet connectivity. 

CarlH
Moderator
Moderator
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TV

@Bake65 and @Rich-n-Lin. Can you tell me the model number of your TV and the currentt software version you're running? This can be found by pressing Menu/ Settings on your remote and going to Support > Sofware Update.

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Bake65
Apprentice
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TV
Sure
TV is UN55SJ7000
Current Software is 1464.
TV says new version is 1530.
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CarlH
Moderator
Moderator
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TV

Thanks @Bake65. Are you based in the US? This model isn't a UK one. 

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Rich-n-Lin
First Poster
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TV

Model code is :UN65M4650D

vesion is :1250

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Edith_LV
First Poster
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TV

I have the same problem right now.  Caption stuck on the screen.  Did you figure it out how to get rid of it?

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ChrisM
Moderator
Moderator
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TV

Hi all. It's important to check that the software on your TV's is up to date. This can be done through the menu of the TV, if it's connected to the internet, by going to Support > Software Update > Update Now.

 

If it states there is no update available, bring up the Samsung website on a PC/laptop, enter the model code of your TV into the search bar and once you've brought up the web page for your TV, scroll down to the the 'Download' section towards the foot of the page, where there's a link to download the latest software version to a USB stick with instructions. This can then be plugged into your TV and downloaded.

 

Let us know how you get on.

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Eberu
First Poster
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TV

I have done the UPDATE ..STILL NO CHANGE!! I STILL HAVE 2 FOZEN LINES..HELPPPPP