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Original topic:

Smart Tivi Samsung Q65R doesn't support mt2s movie file's sound

(Topic created on: 01/11/19 12:08)
phucan0112
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Hi guys, i did buy Samsung Q65R . The tv link is here.

Currently, i did download some 4K movies or Full HD Movie which have name like this :1080p BluRay REMUX AVC DTS-HD MA 7.1.

When i connect the USB with the TV. I can open the movie file but it always said something like : The sound format is not supported. The subtitle files are working well, the only problems is that i couldn't hear to the movie sounds. 

Anyone has any ideas how to fix this problems or just because the TV doesn't support the file.

Btw, the movie files have m2ts format.

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AndrewL
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@phuncan0112: As this is a non-EU model I am limited in the support I can provide, however you can find a list of supported audio and video codecs by checking the link below and scrolling to page 151 onward.

http://downloadcenter.samsung.com/content/UM/201909/20190905105602841/MUSDVBADR-4.0.0_EM_MUSE_ASIA_V...

I can see .m2ts listed, therefore there must be another issue with the file that isn't supported by the TV.

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AndrewL
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@phuncan0112: As this is a non-EU model I am limited in the support I can provide, however you can find a list of supported audio and video codecs by checking the link below and scrolling to page 151 onward.

http://downloadcenter.samsung.com/content/UM/201909/20190905105602841/MUSDVBADR-4.0.0_EM_MUSE_ASIA_V...

I can see .m2ts listed, therefore there must be another issue with the file that isn't supported by the TV.

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phucan0112
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@AndrewL: I did find that Samsung has no longer support DTS HD audio codec which leads to the problem. 

Thank you for your support.