Uhd55 tv, voice command when pressed says, we're having trouble connecting, make sure your online or try later.
Firmware up to date
signed in to samsung and internet connection fine. ???
Both my remotes are configured to run the Sonos Playbar. I think that shuts off Bluetooth and uses optical. Clearly needs a server to complete the voice command.
Interesting you should say that about a "backup" remote control with numbers on it.
I purchased a UE49MU6470UXXU 49" about 3 weeks ago and it came with two remote controls.
This would suggest to me that Samsung are aware of a problem with "voice" and are now providing a second option.
Let's hope the TV will get an update in the future that fixes this.
This is a classic lack of capacity on the VR servers, The only reason I bought an MU7000 for my blind father was the voice rec, it worked fine for a few hours yesterday afternoon when I set it up, then as soon as peak usage time hits in the evening the service stops, given that after a short search online there are complaints going back 2 years I suspect this isn't going to be rectified anytime soon...
This is a classic lack of capacity on the VR servers, The only reason I bought an MU7000 for my blind father was the voice rec, it worked fine for a few hours yesterday afternoon when I set it up, then as soon as peak usage time hits in the evening the service stops,
It'd definitely be interesting to know what times people experience the outages versus when it appears to resolve itself to see if your theory is right and there's an identifiable pattern here. I'm thinking info like model code, software version, country & timezone (there's a fair few non-UK peeps on the TV forums here), date and time would be useful for a more complete picture.
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I've never had Samsung as a client but after a couple of decades in the IT world it's more than likely they'll have datacentres in 4/5 regions around the world handling local traffic for these cloud services and what i'd expect to see is a correlation between regional timezones and peak usage outages, what I do see a lot is companies launching cloud services without the right amount of resource behind them, assuming that Samsung have between 20,000-100,000 users high end Smart TV's in the UK alone (which i imagine is a conservative figure) the amount of data that many users creates is huge, even with the tiny bit rate that voice rec needs... the reason companies like Amazon's service works well is the 1Million sq ft of data centre they've got providing the service - of course none of this helps us in the meantime!!