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Original topic:

Smart Remote Voice Control malfunctioning. Just gives SEARCH results

(Topic created on: 16/02/21 18:50)
Wonker
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TV

TV   2016      UE40H7000ST

Overnight voice control stopped working. [CHANNEL 105 or BBC iPlayer etc etc]

Whatever you ask it with the usual 'correct' commands  it now  responds ONLY with search results highlighted at bottom of screen. [small thumbnails with numbers on and text below relating to command]

I have reset everything last night.

Full reset on TV and remote [it does not have a LED to flash/see on remote]

TV is up to date. All settings adjusted.

The 'OVAL' smart remote batteries changed and a re pair attempted as instructions. [Do not think it even unpaired.]

Samsung support would only help further after a full reset. However as it was the weekend during lockdown did not want to lose TV. However this has been done now without any change or result.

Thanks Andrew

 

 

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