Smart remote problems-voice button

[Andrews1207]

I have a smart remote for an S95B oled. When pressing the voice recognition button, it says they’re no device connected. Yet the volume will work. Sometimes the remote will disconnect. Then I would have to unplug the tv. What could cause this issue and how could it be fixed?

[sirjohneleth]

Try re-pairing the smart remote. Mine is done like this

press and hold the Return and Play/Pause buttons simultaneously for at least 3 seconds. Tv will then showing a pop up on top of screen saying its pairing

[Andrews1207]

Tried that. Says unable to connect. No device detected. 

[sirjohneleth]

Try holding the power button on the remote until you see the Samsung logo come up (it will turn off 1st) rather than unplug - wait a min or two after reboot and try again. Outside of this I've never had to do anything else. Hopefully somebody else will have a solution if this doesn't work