Smart remote mic not working

[UE50AU9000KXXU]

Hi, My TV model is UE50AU9000KXXU and Mic doesnot work in the remote. I have tried with Alexa and Google Assitant both.

I have checked whole lot of configurable videos on internet and tried everything. Can someone help here or let me know how to fix it.

Typing in search is painful task and this issue is real pain for me now. Looking forward for your assistance. TIA

[TessM]

Hi @UE50AU9000KXXU ,

Happy to have a look at this with you. To begin, can you please confirm if the other functions on the remote are working? Is your TV connected to a stable internet connection? Also, does the TV acknowledge the remote control when you try to use the mic? 

[UE50AU9000KXXU]

Hi TessM,

Thanks for your response. Yes remote is responding for all other activities. My tv has stable internet connection as well including amazon prime and google login. When i press the mic button remote blinks red but does not respond anything.

Please let me know how to fix it.

[TessM]

You are very welcome @UE50AU9000KXXU ! Have you tried to reset the remote? The procedure to reset a remote is to take the batteries out and then Hold the power button down for at least 8-10 seconds.  Then Release the button, Reinsert the batteries, and then hold down the play/pause and back buttons to initiate the re-link process. 

[UE50AU9000KXXU]

I reset it as you said but no fix. When i press mic button it only blinks but does not work. Also give "something went wrong try searching a different way " in right corner in message log.

Please help with other options.

[NoiamVlad]

Im having the same problem. What was the results to this??