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Original topic:

Smart remote Alexa unresponsive

(Topic created on: 13-11-2021 11:07 AM)
TTT2
First Poster
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TV

Hi

I have a Samsung smart remote with Amazon Alexa built in. When I press the Alexa button/microphone, I can change volumes but not tv channels. For example when I say "watch channel 7" Alexa on the tv responds with "tuning to 7" however it doesn't change channels. It however works when I tell it to change the tv volume.

I have tried resetting the remote. Any advice?

TIA!

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3 REPLIES 3
xSteveuk
Black Belt 
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TV
Hi,
This page maybe helpful to you

Use Alexa with your Samsung TV

https://www.samsung.com/us/support/answer/ANS00087622/
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TTT2
First Poster
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TV

Hi xSteveuk

No luck with those instructions unfortunately. 

 

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Members_8w28A0Y
First Poster
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TV

I have exact same problem, the volume works fine but the channel doesn't change despite the screen showing 'tuning to 101' - so Alexa/TV recognises commands but TV does not tune - must be a bug somewhere, it used to work a few months back. Annoying.

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