I have a Samsung smart remote with Amazon Alexa built in. When I press the Alexa button/microphone, I can change volumes but not tv channels. For example when I say "watch channel 7" Alexa on the tv responds with "tuning to 7" however it doesn't change channels. It however works when I tell it to change the tv volume.
I have tried resetting the remote. Any advice?
I have exact same problem, the volume works fine but the channel doesn't change despite the screen showing 'tuning to 101' - so Alexa/TV recognises commands but TV does not tune - must be a bug somewhere, it used to work a few months back. Annoying.