Smart remote Alexa unresponsive

[TTT2]

Hi

I have a Samsung smart remote with Amazon Alexa built in. When I press the Alexa button/microphone, I can change volumes but not tv channels. For example when I say "watch channel 7" Alexa on the tv responds with "tuning to 7" however it doesn't change channels. It however works when I tell it to change the tv volume.

I have tried resetting the remote. Any advice?

TIA!

[xSteveuk]

Hi,
This page maybe helpful to you

Use Alexa with your Samsung TV

https://www.samsung.com/us/support/answer/ANS00087622/

[TTT2]

Hi xSteveuk

No luck with those instructions unfortunately. 

[Members_8w28A0Y]

I have exact same problem, the volume works fine but the channel doesn't change despite the screen showing 'tuning to 101' - so Alexa/TV recognises commands but TV does not tune - must be a bug somewhere, it used to work a few months back. Annoying.

[HappyAJ]

Unable to allow access to Amazon Alexa

[MMNC]

I have same issue... Frustrating....

[Rlarenal]

I were using Alexa in my Q80T without no error for a year.

Since I have updated the TV firmware yesterday to 2200 versión, Alexa does not change channels anymore neither can open YouTube.

Alexa understands my voice commands answering that she is doing what I have requested but nothing happens. Changing volumen and switching off the tv still working. 

[Betles]

Hi, 

I have gq85qn85aatxzg since 1 day in use.
And the same issues with Alexa, channels cannot be switched, but the sound level change works fine.

When I ask Alexa to switch to channel number 5, she responds like "I am switching to 5", but then nothing is happening.

During the TV initialization it was notified that there is a newer FW version available, so I have updated it instantly...

Samsung will do something against it?!

[Members_drwmd2f]

Have same issue. Just purchased my first Samsung TV, and Alexa only controls volume.  Everything else she says she is doing (like set channel 10) but it doesnt actually work.  A bug that is easy to identify and would be good to know when a fix is due.

[DJProdigy]

I have just bought a Samsung Q80A tv yesterday and the same problem is happening to me ,, Alexa hears my voice and turns volume up and down but won’t change the tv channel . Alexa responds with okay but does not do anything …. Why is this happening ? Is it an update what’s done this and will it be getting fixed in a future update ??