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Original topic:

Smart hub player gone wrong???

(Topic created on: 19-01-2019 05:54 PM)
Mokac
Student
Options
TV

Hello, i have problema with smarthub player, tv chanels work fine but anything going over smarthub like YouTube netflix and iptv Plays in big green and Pink pixels, i have updated smart hub and checked internet! Here is pics of proble

1FBE6F5B-91D5-423D-87E2-EDF9F924C4AA.jpeg

 

FE3F42FA-33E9-4D87-9268-245D91103561.jpeg

 

9EFE02F0-0C1A-425C-BCCC-3311CCAC4300.jpeg

 

BEC62679-14B1-4E21-BBB7-0B4CE96C8144.jpeg

 

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16 REPLIES 16
TracyR
Moderator
Moderator
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TV

Hey @Mokac

 

Let's do quick Smart Hug reset, Settings/Menu > Support > Self Diagnosis > Smart Hub Reset. 

:smiling-face:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Mokac
Student
Options
TV

Tried that allready several times, reseted tv also, tried another network, dont know what to do else 😔😔😔

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CarlH
Moderator
Moderator
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TV

Do you have any other devices connected to your TV, @Mokac? Ar you connected to the router wirelessly or via ethernet cable? 

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Mokac
Student
Options
TV

Have PS3 connected to tv, i have disconnected it, its connected to router wireless because ethernet cable is not working when i plug it in, tried other tv on my network and it works just fine! It buffers really fast so that sugest that speed is ok! I should say that this green and Pink pixels started first in the bottom of screen, then spread all over!

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CarlH
Moderator
Moderator
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TV

What's the model number, @Mokac? This can be found on the back of your TV. 

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Mokac
Student
Options
TV

UE48H6200AWUE48H6200AW

 

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Mokac
Student
Options
TV

https://youtu.be/ewaYdUPgfkc    You can see video on this link i have upload it

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CarlH
Moderator
Moderator
Options
TV

Is the software up to date, @Mokac? The latest version is 2890.2. To check this, press Menu/ Settings on your remote and go to Support > Software Update. 

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Mokac
Student
Options
TV

I have 2890 , where i van Download 2890.02?

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