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Original topic:

Smart hub causes TV to restart - 2013 Smart TV models (UExxFxxxx)

(Topic created on: 24-01-2022 04:14 PM)
Morphinos
Apprentice
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TV

Every time I start smart hub about 30 seconds later it reboots my TV. Can’t get into Netflix or iPlayer or anything. Tried full reset of TV and still the same, do I need a new TV?

UE42F5500 model

1 Solution


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AntS
Moderator
Moderator
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TV

Hi guys,

 

I've merged the threads on this one. We've been advised from our TV/AV Tech colleagues that the issue should indeed be resolved now from the server side, so the Smart Hub should now work.

View solution in context

152 REPLIES 152
LiquidSnake
Big Cheese
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TV
Use the 'Get Help' tab in the Members app and start a text chat/call with customer service. Hopefully, your issue can be solved! 😁
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Plmn
First Poster
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TV

Same here. I reset both the smart hub and the entire tv. No luck. It all started with hbo go support having been discontinued about a week ago. Now smart hub reboots the tv. 

Morphinos
Apprentice
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TV

Ah sounds like we need an update, Isn’t there a way to update from USB? A newer or older version than the auto check?

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Segge
First Poster
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TV

Same here! UE75F6300
Tried factory reset, smart hub reset, erase history, sign out, hard reset, nothing works.
Found USB Firmware but was the same as I already have installed so didn´t work.

Netflix works if I use the Netflix button, so I start Netflix without going throu smart hub. Apparently  it´s something wrong with smart hub and not the apps.

Kriedi
Apprentice
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TV

Same problem here – Smart Hub crashes after 30 seconds. Resetting Smart Hub and factory settings has no effect. The model is UE40F6510. I noticed the problem for the first time earlier today.

Interestingly, if I disable the TV's internet connection (turn off wifi and unplug ethernet) Smart Hub does not restart the TV. Obviously you can't watch anything, but it doesn't crash.

I disabled auto-update for the apps in the Smart Hub settings, thinking this might be the problem. Unfortunately as soon as I reconnect the ethernet cable Smart Hub restarts the TV after a few seconds. 

Apparently Smart Hub is trying to connect to something online, fails for whatever reason, then restarts the TV. 

Shambles
First Poster
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TV

UE32F5300

Exactly the same problem started in the last 24 hours.

 

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Rp227
First Poster
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TV

Same issue here-seems like a lot of different attempts have been made to resolve without success. Is there a way to escalate to engineers to get resolution? 

Morphinos
Apprentice
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TV

Sounds like a smart hub server issue, after connecting its sending back some data that causes a reset. Should hopefully be fixed at Samsung end without us needing to do anything, just need to raise it and make them aware.

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Sasacro
First Poster
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TV

Identical problem here for few hours now. Samsung UE46F8000