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Original topic:

Smart Hub Apps disappearing

(Topic created on: 28-06-2019 06:24 PM)
Raxyl
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TV

Hi all,

My Smart Hub Apps keep disappearing/not working/won't download.   I have reset Smart Hub which gets everything back and working but as soon as the TV is turned off they disappear again and the only fix is to again reset Smart Hub. The Firmware is up to date.  Anyone have any ideas?  I have searched and cannot find any workable fixes. 

 

Model Number: UA50F6800AMXXY

 

Thanks in anticipation ~ Craig

 

 

25 REPLIES 25
rm2013
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Regarding application issues; there is more than one way to skin a cat. My app page on my 55" uhd / hdr 4k 'smart' tv is empty, does not show youtube, but I do get netflix and amazon tv on it.  My workaround for the lack of youtube has been to use my samsung uhd 4k blue ray dvd player, and to view Youtube from there. Not a glitch or a problem. Good luck with your issues.

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Disappointed1
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I’ll never buy another Samsung Tv as long as I live- I have three TV’s that deleted all but three Apps including the HBOgo app right before the last season of game of thrones and I’m unable to recover any of them. In this day and age of competitive brands, whomever is allowing this atrocious product failure to go unresolved should be fired.
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rm2013
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Sorry to hear of your issue.  Have you tried getting the app for HBOGO on your cellular phone? Then you can have it cast to your Samsung TV.  Just an idea. Works for me with Youtube and also for my divx videos on my PC.  Good luck to you!

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Tambail
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1410

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bukworm345
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This is happening to us too! So frustrating and ridiulous for the supposed quality of Samsung. 😠

 

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SuBee
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Samsung,

Turned on the tv, this morning, and have NO apps available.  I have reset the system, reset the router, reconfigured the wifi, soft reset & even used hard Ethernet cord to connect.  Still no apps.  The system will not allow me to sign into my Samsung account.  When I go to accept the terms, it will not go any further.

 

Model:  UN58MU6070F

Version: DA01

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