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Original topic:

Smart apps disappeared

(Topic created on: 18-12-2019 09:24 PM)
Josephine1976
Student
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TV

The other day BBC iplayer wasn’t working so I performed a smart app reset. Now most of my smart apps have gone and I can’t get them back. I only really used iplayer, itvplayer so those are the ones I would like.

any ideas?

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14 REPLIES 14
Josephine1976
Student
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TV

@Chris M

This didn’t work. Only apps I have are ones I don’t recognise I.e. Pandora, YuppTV, GLWiz etc etc.

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Josephine1976
Student
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TV

@ChrisM

I now have some apps back.

Reset the smart hub again then powered off the TV and they reappeared in the recommended list.

Thanks for the help.

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KT9
First Poster
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TV

I'm having the same problem - tried the above steps and nothing has changed. 

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mistata
First Poster
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TV

I have UE55H7000 tv. Smarthub apps are all grayed out. Factory reset, smart hub reset, country change didn't help at all. All I want is netflix and youtube. Firmware is up to date T-MST14DEUC version:2900. This happened after firmware update. I dont know what samsung is cooking there. Please correct it samsung, my tv is not smart anymore. Smart hub connection test gives ERR08007 code. App download  gives Err3010. What is going on here???

 

I heard that Samsung has service firmware (not available to public) to fix such cases? Is it true?

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John Z
First Poster
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TV

Are you kidding me Samsung that this issue is still not resolved? I have the same issue.  Escalate this to your head of customer service NOW please and email everyone who posted in here with a solution.  This is unacceptable.  Someone needs to be fired for not doing their job.

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