To be honest, I have never known such a large and successful company to plead such ignorance over what is clearly a manufacturing defect.
When Samsung advised that I should seek local repair, at my cost I reached out further, and found this was a significant and under-reported issue. As such I have turned from Samsung completely, and have successfully done the same for others.
If Samsung wish to turn their backs on their loyal customers then their loyal customers should turn their backs on Samsung.
Where Samsung products have been promoted, those visitors who see those great deals will also see a link to this thread in the Samsung forum, it is silly for Samsung to ignore the clear and obvious frustration from their customers, especially where products are only a year or two old. New customers need to be warned about the back-turning they may face if their products exhibit a defect.
If you are in the UK please consider the Consumer Rights Act 2015 and the Consumer Contracts Regulations, refer to the 'Which' website for further details, if Samsung won't resolve the issue for you then the original product seller may have to address the issue on your behalf, you will be quite surprised at how long your TV should be expected to last under the above act.
I wish you all the best of luck in getting your issues resolved, but from me, family, friends and colleagues, no more Samsung products, no matter how good a deal it may seem, you can get better products with a much longer guarantee for less, Samsung have a marketplace fight on their hands, this thread alone does not help their cause, self-inflicted brand damage is often irreparable!
