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Original topic:

Small White Circles on TV screen

(Topic created on: 03-02-2019 05:10 AM)
Ogben812
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TV

By small I mean a 20mm dia small white circles in a grid pattern are visble on the display, Its particularly bad on plain backrounds but evident all the time. Photos don't show it very well but I have attached one to try and help. You have to look carefully - its more obvious than this when watching. The TV model is UE50KU6000K and it just over two years old. We have four Samsung TV's in the house - I hope this isn't going to be a trend!

circles.jpg

 

 

 

242 REPLIES 242
Ppg1976
Journeyman
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TV

That’s exactly what happened to mine 

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Ppg1976
Journeyman
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Samsung have got to claim some sort of responsibility for this . A product recall maybe .
Ogben812
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I complained, spoke to a supervisor no less, got me nowhere. Years ago Samsung replaced a TV I owned because of premature failure and it bought my brand loyalty for years, I have a number of Samsung products, no longer though, I replaced it initially with another Samsung TV but that had a strange sound fault that I couldnt be arsed to argue with them over so sent it back to QVC under their 30 day no quibble return policy and bought a Sony from John Lewis which was sold witha 5 year guarantee built in.

 

Best of luck.

Stueyb
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IMG-20181229-WA0014.jpeg

 

Brilliant, top half of the screen has gone dark tonight

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Stueyb
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Fobbed me off too. B#*+@rds. Zero brand loyalty.  Every TV in the house is a Samsung all 4.

I had a Samsung phone since the S2 all the way to the S8+ so glad I have a Huawei now . Given thousands to Samsung over the years, ask for 1 favour and they flat out say no. Stupid 12 month warranty, Hisense is 5 years. T#@ts!!!

 

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Ben39
First Poster
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Same issues here. I am about to see if I can get mine rectified. I will keep the site updated...

 

CirclesCirclesSamsung Test ScreenSamsung Test ScreenGreyscaleGreyscaleWhiteWhiteBacklightBacklightNormal TV viewingNormal TV viewingTest resultTest resultRedRedBlueBlueGreenGreen

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Stueyb
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Sold mine for parts for 200. Samsung are rubbish. I argued with them on all formats . Twitter, facebook, customer service and SoGa and it was easier to admit defeat.  I got a philips 4k now and will never own another Samsung product. Ps the phiips is amazing. So much better 

Ruth-mac
Apprentice
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I have the same problem. Had the tv in 2016I have the same problem. Had the tv in 2016

 

Stueyb
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Good luck. Samsung don't care so sell it for parts. 

 

I stumbled across this thread by luck, makes you wonder how many TVs are affected by this issue by people who don't have access to the internet

Ogben812
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It would appear that 2016 was a bad year.